Privacy policy
Last updated: January 1, 2025
Effective date: January 1, 2025
This Privacy Policy describes how Lidron Inc. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lidron.ca (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, operational needs, legal requirements, or regulatory changes. We will post the updated Privacy Policy on our Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from various sources. This information allows us to communicate with you, process orders, improve our Services, comply with legal obligations, and protect the security of our platform and users.
1. Information We Collect Directly from You
You may provide us with the following personal information when using our Services:
- Contact Information: Name, email address, and other relevant details.
- Order Information: Name, billing details, payment confirmation, and order details.
- Account Information: Username, password, and security-related information.
- Customer Support: Any details provided in communications with our team.
Some features of our Services require this information. You may choose not to provide it, but this could impact your ability to use certain features.
2. Information We Collect Automatically
We may automatically collect certain data about how you interact with our Site ("Usage Data") using cookies, pixels, and tracking technologies. This includes:
- Device and browser information
- IP address
- Interaction data (pages viewed, time spent, actions taken)
3. Information We Obtain from Third Parties
We may receive personal data from:
- Shopify, which powers our store and provides analytics.
- Payment processors, which collect payment details to process orders.
- Advertising and marketing partners, who assist in showing relevant promotions.
This data is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal data for:
✅ Providing Products and Services – Processing orders, account management, notifications, shipping, returns, and exchanges.
✅ Marketing and Advertising – Sending promotions, advertisements, and personalized recommendations.
✅ Security and Fraud Prevention – Monitoring and preventing unauthorized activity.
✅ Customer Support and Service Improvements – Enhancing user experience and responding to inquiries.
Cookies and Tracking Technologies
We use cookies to improve functionality, personalize your experience, and analyze user interactions. You can manage cookie preferences via your browser settings. However, blocking cookies may limit some features of our Site.
For details on how Shopify uses cookies, visit Shopify's Cookie Policy.
How We Share Personal Information
We may disclose your personal information in the following cases:
- With vendors and service providers who assist in operations (e.g., IT management, fulfillment, analytics).
- With marketing and business partners for advertising purposes.
- When required by law to comply with legal obligations.
- With your consent when you request certain third-party services.
We do not sell or share your sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, security, or accuracy. Please review their policies before interacting with them.
We use third-party tools such as TikTok Pixel to measure traffic and optimize marketing performance. This involves limited data sharing for analytics and ad targeting purposes.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect data from individuals under 16. If you believe a child has provided us with their information, please contact us for removal.
Security and Data Retention
We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.
We retain personal information for as long as necessary for account management, legal compliance, and business operations.
Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information:
✅ Right to Access – Request details on what personal data we hold.
✅ Right to Deletion – Request that we delete your data.
✅ Right to Correction – Update inaccurate information.
✅ Right to Restrict Processing – Limit how your data is used.
✅ Right to Withdraw Consent – Opt-out of data processing where applicable.
✅ Marketing Preferences – Unsubscribe from promotional emails at any time.
To exercise these rights, please contact us at info@lidron.ca.
International Data Transfers
If you are located outside Canada, your data may be transferred to and processed in other countries. We ensure that any transfers comply with applicable data protection laws.
Contact Us
For any privacy-related inquiries, please contact us at:
📧 info@lidron.ca